Replace fax and email with secure clinical messaging
Send referrals, results and clinical correspondence directly from your existing software. Encrypted, traceable and fully compliant with Australian SMD standards.
One of 3 compliant Australian SMD vendors
HL7 v2, CDA and FHIR certified
Serving Australian healthcare since 2002
The problem with fax and email
Clinical information still gets lost every day
Faxed referrals arrive unreadable. Emailed results go to spam. Discharge summaries get posted and never arrive. Each gap in communication creates risk for patients and duplicate work for your team.
Referrals that never arrive
Fax machines fail, lines are busy and pages arrive illegible. A missed referral means a delayed patient and a frustrated provider who won’t send to you again.
Privacy risks with email
Unencrypted email containing patient information breaches the Privacy Act. A single misdirected email can expose your practice to serious compliance risk.
No audit trail
Fax and email leave you with no proof of delivery, no timestamps and no way to confirm the right clinician received the right information at the right time.
How ReferralNet works
Secure messaging that fits your existing workflow
No new inbox to check. No separate platform to log into. ReferralNet integrates directly with your existing clinical software so messages flow in and out automatically.
01
Connect your software
ReferralNet integrates with Best Practice, Medical Director, Genie, Zedmed and other clinical systems. Our support team handles setup.
02
Send from your letter writer
Create the referral or letter in your existing software as normal. Address it to a ReferralNet recipient and send. No separate application to open.
03
Delivered encrypted
The message is encrypted end to end and delivered directly into the recipient’s clinical system inbox. They receive a notification.
04
Track and confirm delivery
Log into the ReferralNet Hub to monitor delivery status, view monthly usage and access activity reporting across your organisation.
Solutions by practice type
Built for every type of Australian healthcare provider
Whether you’re a GP practice, a mental health service, a specialist clinic or an allied health practice, ReferralNet works with how you already communicate.
Why ReferralNet
For Australian healthcare from the ground up
Not retrofitted from overseas. Not a generic messaging tool. ReferralNet was designed for the specific compliance requirements, clinical systems and workflows of Australian healthcare providers.
Send and receive any document type
Referrals, results, discharge summaries, letters, images and more. ReferralNet handles all file types without additional per-document charges. Unlike some providers who restrict payload types.
Three interoperability standards in one
ReferralNet is one of only three Australian SMD vendors that meets all three core standards: HL7 v2, CDA and FHIR. Most messaging providers only partially comply, leaving gaps in your network.
Scales from solo practice to hospital network
Entry plans from $15/month suit individual practitioners and small practices. Enterprise solutions scale to hospitals and health networks with multi-site installations and custom volume pricing.
Transparent pricing. Monthly plans available.
Plans start from $15/month with no per-page charges and no hidden costs.
Pricing
Simple plans. No surprises.
Pay for the messages you send and receive. No per-page charges. No lock-in contracts. Upgrade or downgrade at any time by contacting our support team.
Our user base
Trusted by 10,000+ Australian healthcare providers
From solo allied health practitioners in regional areas to major hospital networks, ReferralNet supports practices of every size across every Australian state.
Go Fax Integration
Still receiving referrals by fax?
Add GoFax integration to receive faxed referrals directly into ReferralNet alongside your secure messages.
ReferralNet is proud to be included on the secure messaging panels for both the Western Australian and Queensland Governments, recognised as one of the few trusted providers of secure message delivery.
See how much you can save when you go paperless with ReferralNet!
Frequently Asked Questions
ReferralNet is a secure message delivery application (SMD) that enables the exchange of patient information between healthcare providers. ReferralNet is used extensively across the healthcare industry by GPs, Specialists, Allied Health, Community Health, Hospitals, Pathology, Radiology and many others.
ReferralNet enables the information produced by one system to be sent, encrypted, received into the recipient system so that the information can be viewed and actioned.
Secure Message Delivery is the secure transfer of electronic information. It means that healthcare organisations can safely send patient and clinical information using the required Government standards (Australian Technical Specification (ATS) 5822 E-Health Secure Message Delivery (SMD) in March 2010.)
ReferralNet conforms with the National Secure Messaging Network and is listed in the Australian Digital Health Agency (ADHA) PIP eHealth register.
ReferralNet can send and receive almost any file type including reports, referrals, pathology results, radiology results, discharge summaries and letters. This is in comparison to other vendors that limit the payload that can be sent.
Predominantly, Australian healthcare applications create and consume HL7 messaging. These include REF I^12, ORU, ORM. Additionally, many systems can create and consume CDA messages. ReferralNet can transport all HL7 and CDA messages.
Secure Messages are charged for both sent documents and documents received by ReferralNet. However, users are only charged per document exchanged, not for the number of pages in each document.
- Conforms to Australian SMD standards for the secure exchange of information between healthcare providers
- Reduces your business risk of privacy breach
- Significantly saves time and money by reducing manual processes
- Eliminates the use of fax, post and printing
- Integrates with most clinical and practice management systems
- Hosted within Australia
- Enables quicker and accurate referrals, leading to better patient outcomes
- Accommodates various types of referrals, including specialist and allied health services.
- Offers a range of packages that can be customised to suit the needs of different healthcare organisations.
ReferralNet is inbuilt into MasterCare+ Secure Messaging. MasterCare+ Secure Messaging is a software that allows healthcare professionals to send confidential and encrypted messages within the MasterCare system.
This platform ensures secure communication, safeguarding of patient information and compliance with Australian privacy regulations. It offers a reliable way to exchange sensitive data while maintaining confidentiality and security. You can find out more about the online portal for secure messaging here.
You can view our ReferralNet pricing and request a quote for a package – here!
Once you have purchased, our support team will contact you to schedule an installation with your or your IT support.
Once installed you need to identify who you will send to, and who you would like to receive from. Assessing your fax and paper copies of patient information is a good way of doing this.
You should advise health practitioners that you prefer to send and receive securely and to send all information to your practice and practitioners via ReferralNet. You can place this information in the footer of common letter templates or send these practitioners a letter advising them directly.
